Customer Information

Perth Energy places the highest value on our customer service.  We will continually try and improve the quality of all interactions with our Customers.  Perth Energy endeavours to create with our Customers long term relationships that will benefit both parties.  Below are links to documents and websites that Perth Energy’s Customers may find helpful.

Perth Energy Standard form Contract

Electricity Industry Customer Transfer Code

Electricity Industry Metering Code

2008 Code of Conduct for the Supply of Electricity to Small Use Customers

Other Electricity Legislation can be found on the State Law Publisher website:  www.slp.wa.gov.au

Energy Ombudsman

If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy Ombudsman. The Energy Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia. You can contact the Energy Ombudsman on freecall 1800 754 004 or go to their website: www.ombudsman.wa.gov.au/energy